Kmart chaos: The rise of third-party sellers [#248]
Third-Party Marketplaces on Woolworths, Big W, Kmart & Bunnings: What Australian Shoppers Need to Know
In this Friends With Money Podcast episode, Money Magazine managing editor Vanessa Walker speaks with journalist Ryan Johnson about the rise of third-party marketplaces and why Australians are often confused when trusted retailers like Woolworths, BigW, Bunnings, Kmart and others sell items supplied by third-party sellers.
They discuss how widespread online shopping is in Australia, how marketplaces benefit retailers through rapid range expansion without holding inventory, and what consumers gain—and risk—through wider product choice.
Ryan shares an example of a BigW marketplace return dispute and outlines common issues such as inconsistent delivery, extra fees, and return complications, plus concerns about lower-quality or unsafe products.
They also explain that Australian Consumer Law guarantees still apply, but shoppers should check who the seller is and escalate unresolved disputes to fair trading agencies or the ACCC.
01:20 How many shop online
02:01 Why shoppers get confused
04:34 Why retailers love it
05:31 Consumer upsides and tradeoffs
06:17 Hidden traps and returns
08:01 Safety and trust risks
09:00 Your rights under ACL
10:04 How to protect yourself
Podcast Links:
Listen on Apple Podcasts: https://apple.co/3mV0Cbr
Listen on Spotify: https://spoti.fi/3fSPI2h
Website: https://moneymag.com.au
Email: podcast@moneymag.com.au
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