How AI Is Reinventing India’s Jewellery Retail Experience | Techcetra | Salesforce x Mint
PARTNERED
Artificial Intelligence is changing retail in ways most customers never notice.
In this episode of Techcetra in partnership with @salesforce Mint’s Leslie D’Monte speaks with Avnish Anand, Board Member at ORRA Fine Jewellery and former Co-founder & CEO of CaratLane, about how AI is reshaping customer experience in luxury retail.
From recreating the personalised service of India’s traditional family jewellers to using voice, video and customer insights for hyper-personalised experiences, Avnish explains how AI is helping retailers build deeper customer relationships without losing the human touch.
The conversation also explores:
Why AI matters in jewellery retail
Hyper-personalisation at scale
How AI can preserve customer relationships across stores
The role of Agentic AI in retail
Why human interaction will always matter in luxury
AI-powered jewellery design and customisation
Building customer loyalty in the age of AI
The future of retail technology
If you’re interested in AI, retail innovation, customer experience, marketing, or digital transformation, this episode offers valuable insights into how technology is changing one of India’s oldest industries.
#AI #RetailAI #AgenticAI #CustomerExperience #LuxuryRetail #Jewellery #ArtificialIntelligence #Salesforce #DigitalTransformation #Techcetra
Mint is an Indian financial daily newspaper published by HT Media. The Mint YT Channel brings you cutting edge analysis of the latest business news and financial news. With in-depth market coverage, explainers and expert opinions, we break down and simplify business news for you.
Click here to download the Mint App: https://livemint.onelink.me/MrDS/p0kx3pdg
Now make Mint your preferred source on Google and get business & finance updates first.
Add here – https://www.google.com/preferences/source?q=mint
Subscribe to Mint Premium Now: https://www.read.ht/Scaq
Subscribe to Mint’s WhatsApp Channel: https://whatsapp.com/channel/0029Va91YSeGehEM6oMesj3d
