Has Vanguard Fixed Its Customer Service Problems? (Video Excerpt)

#Morningstar  #SalimRamj #VanguardCustomerService

And how Vanguard is using artificial intelligence to help clients.

Morningstar’s Christine Benz and Dan Lefkovitz interviewed Vanguard CEO Salim Ramji at the Morningstar Investment Conference 2025 in late June for an episode of our podcast, The Long View. Here’s an excerpt from that conversation.

00:00 Introduction

00:14 Has Vanguard Fixed Its Customer Service Problems?

02:38 How Vanguard Is Using AI to Help Its Clients

Listen to the full conversation: The Long View: Salim Ramji: The Industry Uses Complexity As a Mask to Charge More https://youtu.be/eaJxlSLhtT4?si=B1PgipEBoFNA-e01

Watch more from the Morningstar Investment Conference 2025:

2025 Morningstar Investment Conference: How to Invest Today https://www.morningstar.com/markets/2025-morningstar-investment-conference-how-invest-today

What to watch from Morningstar.

3 Great New Vanguard ETFs https://youtu.be/8UZyjg15B28?si=5lau7SgYz0wvHRFY

The Long View: Eric Simonson – The Case for Flat-Fee Financial Advice https://youtu.be/3uBfMtde9iY?si=ANlR9HqfCDQtzByn

3 Top International ETFs for 2025 and Beyond https://youtu.be/ZjqwjCKozjw?si=M0vPVKQHdDyItWL4

Balancing Relationships and AI What Investors Value in Financial Advisors https://youtu.be/NmW1cUXx9KA?si=cYtBA9ainA7Ly47R

Read more from Morningstar.

Christine Benz https://www.morningstar.com/people/christine-benz

Dan Lefkovitz https://www.morningstar.com/people/dan-lefkovitz

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